A Sixty–Minute Ticket Response Guarantee
We offer a one–hour response time warranty for every support ticket or e–mail that you submit to our help desk team. We will quickly reply to all general inquiries and forward right away the issue to our server administrators if any additional assistance is required. If you order our Optional Admin Services package, we will perform any of the included tasks at a time that has been agreed upon earlier.
A Top–Notch Customer Support Service
Should you need any help while using our Web Site Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, do not hesitate to reach the tech support team at any moment through the ticketing system. In addition, should you need help managing your dedicated hosting server, you can order our Optional Admin Services package, which includes OS updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard disk space, etcetera.
An Intuitive Help Area
Each dedicated server comes with our free Web Site Control Panel, which offers an extensive knowledgebase and a collection of how–to video tutorials. Whenever you require help with the Web Site Control Panel, just click on the Help or Videos buttons in the top right corner.