Find out precisely what phone support entails inside the web hosting community.
You will find plenty of cloud web hosting companies on the market today, still most of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll receive through this particular channel of communication will vary based on the provider - a few of them provide dedicated telephone support, while others offer common and customer support only since some issues are more time-consuming and it is easier to be resolved through a support ticket, particularly when the issue has to be escalated. Still, it's good to know that you can always get in touch with your web hosting provider since there're lots of small-scale issues that can be managed without difficulty and timely with a telephone call, not mentioning that you'll be able to get additional information about the services before you become a client.
Phone Support in Cloud Web Hosting
In case you decide to employ one of our Linux cloud web hosting
, you'll be able to get hold of our customer support crew via phone for 14 hours a day. We will help you choose the ideal package for your websites because we are aware that it's better to discuss these matters with a live person. In case you already have an account, we are able to assist you with all your sales/billing questions as well as general issues, even with some tech problems which don't require too much time or escalation to an administrator as it'll be more convenient to open a ticket for time-consuming matters and have the correspondence in a single place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always someone to help you if you have any questions about the semi-dedicated server
plans that we supply. Whether you'd like to learn more about our packages, you have a billing issue or some general issue, you can call us. Despite the fact that some more complicated problems may require a support ticket to give some time to our tech support crew to analyze, we're able to assist you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we also have a global number where you will be able to get in touch with us.