One-Hour Response Guarantee
Understand more about the 1-hour response time guarantee and in what ways you, as the client, may benefit from it.
If you ever experience a problem with your website and are incapable of resolving it, ask the respective hosting provider’s help desk team to help you get the site back online. A fast solution would be the most favorable scenario, but lots of companies answer within twenty four hours and even more, especially if you are working with a hosting reseller. Even if your problem can be sorted out quickly, your website may not function properly or it may not be reachable whatsoever for a long time period, so you may lose potential clients as it’s pretty unlikely that anyone would ever return to a site that’s broken. That is why, you should make sure not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed manner. If a web application update does not proceed as planned or if you delete something unintentionally, for example, the site must be restored speedily in order to prevent protracted inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting
from us, you can forget about waiting for hours and hours on end, or even a whole day, to receive an answer to a technical support ticket or an e-mail. No matter when you contact us, we’ll lend you a helping hand within no more than sixty minutes with any technical and sales queries that you may have. As a matter of fact, our actual response time hardly ever surpasses twenty to thirty minutes. As we are on duty 7 days a week, you’ll always receive assistance in a well-timed manner and we understand how essential this is in the Internet world. Soon after you contact us, we’ll reply to your enquiries. In case you come across any technical problem, we will rectify it instead of you, or we’ll provide you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know just how essential it is to get timely help, we guarantee that you’ll never have to wait around for more than 60 minutes to get a reply to any trouble ticket that you open via your semi-dedicated server
CP. The fact is, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any question irrespective of its nature – billing, general or technical. On top of that, our technical and client support team will be at your service 365 days a year, so even if you open a ticket during national holidays, you’ll always get a lightning-fast response, which will contain the answer to a query, the solution to an obstacle or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a day hanging around waiting for an answer like you would with other hosting companies.