A live chat is a real-time method of communication between a web hosting company's support team and its clients. It is a very efficient method to receive some information about the web hosting services or have some problem resolved since you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the lower possibility of errors when you exchange information such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you'll be able to do something different while the agent examines the issue involved. In addition, you can be a part of a live chat room from any computer that is connected to the web, avoiding the telephone charges that you will need to pay when you are calling to a different country.
Live Chat Support in Cloud Web Hosting
We supply a live chat assistance service for all Linux cloud web hosting
that we offer and we're able to help you with almost everything live. In case you don't have an account with us yet, we're able to provide you with more info about the packages so as to help you to choose the most appropriate plan. In case you are an existing customer, we will be able to assist you with any billing or general issue plus with lots of common tech issues, such as an email address setup in a desktop e-mail client. When you can't give us a call for some reason or you are in some country where we do not have a local phone number, the live chat is the best way to get in touch with us. Certainly, some matters require longer time to examine and test, so you will have to open a ticket to our technicians, still, we will save your time and help you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as standard with our services, therefore when you have any questions concerning our Linux semi-dedicated servers
, you'll be able to get in touch with our customer support team at any time regardless of whether you've already acquired your account or not. Generally, the chat service is for billing, pre-sales and common questions and problems, but we are able to assist you with quite a few tech questions as well. We will help you choose the ideal plan for your websites if you do not have an account yet, we can answer any billing questions or issues you could have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done in a timely manner since our live chat service is online all the time, every single day. No matter when you require help, you'll be able to speak to an agent and save considerable time.