In case you have ordered a web hosting plan and you’ve got some enquiries associated with a particular function/feature, or if you’ve come across a certain problem and you need help, you should be able to get in touch with the respective help desk team. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, due to the fact that the very best way to tackle an issue most often is to use a ticket. This mode of communication makes the responses exchanged by both sides simple to follow and enables the client care staff members to escalate the situation in case, for instance, a system administrator needs to get involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you must have no less than 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Incessantly switching between different accounts may often be a drag, not to mention the fact that it requires quite a lot of time for the majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while browsing your files or editing different account settings. The ticketing system is being monitored 24-7 by our customer service team and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to obtain help. In stark contrast with other providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and request info in regard to any technical or billing issue. Plus, you can see a number of educative articles, which will help you deal with the most common challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with our company and you would like to contact our client care team representatives, you’ll be able to send a trouble ticket directly from your Hepsia hosting Control Panel instead of using a totally different support platform like you’ll have to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will permit you to open a new ticket easily and to go through older tickets using a clever search filter. Additionally, you will be able to have a look at the applicable knowledgebase articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all the aforementioned operations without logging out of your Hepsia Control Panel at any moment, which suggests that if you chance upon any difficulty or have a query, you can contact our support engineers and solve the specific problem in no more than one hour via one support platform.