The customer support that you'll get from your cloud web hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical problem with an active account. Prompt and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual hosting provider and not from some reseller. If you acquire a hosting account through a company that does not own its servers and it cannot access them immediately, it is quite possible that you'll wait for a day or two in order to receive a reply to your query, so your websites may remain offline for a long time. In comparison, a company which offers various ways of communication and has a tech support staff that is available at any time can assist you right away and help you reduce or completely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and technical support for all of our Linux cloud web hosting. Even if you aren't our client yet and you have questions, we can give you a hand right away and provide you with the needed information, so as to give you a choice to make the best decision when you buy your new website hosting account. We are available at any time, including holidays and weekends, and we supply several ways of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several phone numbers around the world, thus you can call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, so you can forget about waiting for a few days to get support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you purchase a semi-dedicated server account from our company as we have phone and live chat support for pre-sales, billing and general questions. Our representatives will help you select the most suitable plan or give you details about our servers, to check if the system requirements for your sites are met. When you're a current customer, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We guarantee that whenever you employ any of these two ways of correspondence, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you've employed the web hosting services of other service providers, even large ones, you will be able to compare the reply time since it often takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to contact us at any moment, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers globally, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues since it'll be easier to track what's going on. The maximum guaranteed response time for all of the e-mail messages and tickets is 1 hour, however it rarely takes that long to receive assistance. When you acquire the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you operate a whole server, that's why each and every dedicated server that we offer comes with 24/7 support with one-hour response time warranty whatever the issue. The service is free of cost for any type of problems with the server or the software that was installed by our administrators during the setup, so you can get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from the billing area or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins as we have admins available 24x7. If you require general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on three continents or you may employ our live chat service and talk to a representative online. For third-party software support, we provide a Managed Services upgrade, that you will be able to include to your server package from your billing Control Panel.